Manager of Volunteer Programs

    • Job Tracking ID: 512699-591979
    • Job Location: Atlanta, GA
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: September 21, 2017
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Job Title: Manager of Volunteer Programs

Department: Education

Reports to: Vice President, Education

FLSA Status: Exempt

Job Status: Full-time

Job Purpose: Volunteers play a critical role on Zoo Atlanta’s team by contributing their time and skills to all departments. Zoo Atlanta’s Volunteer Program engages participants starting in high school through adulthood to collaborate with the Zoo to carrying out the mission, of connecting and empowering guests to save wildlife and wild places. The Manager of Volunteer Programs is primarily responsible for the supervision of the Adult Volunteer (including Docents), Volunteen, Intern, Family, and Corporate Volunteer programs. Specifically, the position is responsible for the strategic development, implementation and evaluation of all the Zoo Atlanta volunteer programs and directly supervises the Adult Volunteer Supervisor, the Volunteen Supervisor positions, and any seasonal support for this team. The Manager of Volunteer Programs works within the Education team as well as with all Zoo departments to provide volunteer support where needed to assist with on-ground and off-ground programming. This position is a member of the Zoo Education Leadership team, which provides strategic direction and support for the entire team.



Essential Duties & Responsibilities:

  • Ø Oversee all aspects of the volunteer program including recruitment, retention, recognition, program development, data management and evaluation.
  • Ø Act as liaison between Education department, Zoo Atlanta Volunteers and Interns, and other Zoo departments
  • Ø Ensure quality of Volunteer and Volunteen interpretive programming
  • Ø Manage Volunteer team and support their continued professional development
  • Ø Oversee Docent Volunteers, Docent Advisory Council, Husbandry Volunteers and Enrichment Team
  • Ø Directly oversee the Zoo Atlanta Internship program and work closely with internship coordinators
  • Ø Directly oversee the Zoo Atlanta docent program.
  • Ø Create event coverage plans for all Zoo events that require both internal and external volunteer support.
  • Ø Coordinate, create, implement and conduct continuing education and professional development for all volunteers and interns
  • Ø Establish, communicate and enforce all volunteer administrative policies including but not limited to: Docent bylaws and handbooks/manuals for all programs (Docent, Adult Volunteer, Family Volunteer, and Intern).
  • Ø Work with service area staff to ensure that volunteers are adequately trained, supervised, and recognized
  • Ø Maintain volunteer database - hours, requirements, assignments, and monthly reports
  • Ø Assist in development and management of volunteer budget
  • Ø Collaboration with marketing and PR to recruit volunteers
  • Ø Support the Education Department’s programs, and other education needs
  • Ø Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement


  • Ø 2 years of volunteer coordination required
  • Ø Experience working for a Zoo/museum setting preferred
  • Ø Previous experience in special event planning and human resources preferred
  • Ø Must possess strong leadership capabilities and the ability to motivate and encourage others
  • Ø Strong awareness and appreciation of diversity
  • Ø Excellent both verbal and written communication skills
  • Ø Must be comfortable interacting with the public and the ability to be sensitive and considerate to all people
  • Ø Ability to self-start and multi-task and be comfortable working in a fast-paced work environment
  • Ø Ability to interact with a high level of professionalism and be diplomatic in your approach to others
  • Ø Must be willing to participate in training sessions to learn more about the zoo, animals, activities, associations and special programs offered by Zoo Atlanta
  • Ø Computer skills, minimum the ability to utilize Microsoft Office and the Zoo’s volunteer database (Volgistics)
  • Ø Should posses an appreciation of wildlife, environmental education and support the mission and values of Zoo Atlanta
  • Ø Zoo Atlanta is open to the public 363 days out of the year, therefore, all positions at Zoo Atlanta may require employees to work weekends, holidays and evenings

Education: Bachelor’s degree in Education, Human Resources, Psychology or related field.

  • Ø Certificates/Licenses/Registrations: Certified Volunteer Management (CVM) preferred; Certified Interpretive Guide (CIG from NAI) preferred

  • Ø Driving Requirements: This position requires occasional driving, must possess a valid driving license.

PHYSICAL DEMANDS: This position requires walking, sitting and standing for long periods of time.

WORK ENVIRONMENT: This position will spend approximately 50% outdoors and 50% indoors. This position will require frequent walking, occasional physical lift and carry 20 lbs, some bending. Must be comfortable working in inclement weather conditions.

MISC: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Zoo Atlanta is an EOE and provides a Smoke-free and Drug-free Work Environment

Experience and Skills: