Lead Cashier

    • Job Tracking ID: 512699-614804
    • Job Location: Atlanta, GA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: March 30, 2018
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Job Title: Lead Guest Service Agent

Revised Date: March 2018

Department: Admissions/Rides Department

Reports to: Director of Admissions/Rides

FLSA Status: Non-Exempt

Job Status: Full-time

Job Purpose: To enhance zoo guest satisfaction by maintaining positive relations with visitors and to gather important guest relations and marketing data. Responsible for the day-to-day activity of the admissions and rides department. Assist staff/volunteers and work closely with the Admissions/Rides Management Team.


  • Essential Duties & Responsibilities:

    • Greets guests in a pleasant manner when they enter and exit the zoo.

    • Provide crowd control at the front gate and at exhibits as needed.

    • Approach guests and provide helpful information on show times, feeding schedules, membership benefits, and assist guests with map/directions.

    • Responsible for answering guest questions, suggestions/recommendations, & complaints.

    • Assists in the coordination of various projects, writing reports, balancing the daily admissions reports, assist the cashiers with computer concerns, etc. Assist with the training of new staff personnel.

    • Brief and update the main gate staff on exhibit opening and closings, animals off exhibit, etc. Maintain inventory of the admissions department supplies and advise the Admissions Manager of supplies that are needed.

    • Assist in the handling of compliments and concerns from guests in a positive and friendly manner. Execute appropriate paperwork to record and facilitate action on guest’s input.

    • Operate main gate computer system. May also be assigned to work at our advance ticket entry.

    • Will assist our Special Events Department and or the Admissions Department in the operation/implementation of some of our signature events (such as Spring Break, Beastly Feast, Brew at the Zoo, Family Days, Boo at the Zoo etc). May also be needed as an 'area' manager during one or more of these or other events to insure success of that event.

    • Assist in updating and maintaining information manuals to include but not limited to: department training manual of new team members, corporate company member list, reciprocal partners list, membership brochures, City Pass flyers and ticket booth signage.

    • Assist in the training of new admission/rides staff members. Insure time cards are tallied and submitted to accounting bi weekly or as directed by manager. May also assist in coordinating of work schedules and lunch breaks.

    • Performs all other duties as assigned by the Admissions/Rides Management Team, to include assisting with the supervision of admission/rides staff, housekeeping chores, etc.

    • Will operate rides as needed or when assigned to rides department. Serve as relief person to cover breaks for team members. Help with set-up of Rides area and Front Gate (this will include but not limited to: changing gas canisters on the train, setting up/taking down of the bounce house, wiping down the rides seats/carousel animals, sweeping, picking up trash and the movement of stanchions).

    • When performing Swing Manager duties, you will be required to move stanchions, coordinate work schedule to include operational responsibilities for the front gate and rides department as needed, operate rides for team members as needed for breaks or general operation. Cover breaks of cashiers at the front gate, rides and express entry. Set up and take down express entry tent and move signs as needed to/from the front gate and express entry.

    • Handles crowd control functions during zoo emergencies as directed by the Crisis Management Coordinator.

    • Complete all other duties as assigned by admissions management team.


  • Ability to communicate with employees and guests proficiently and professionally

  • Strong interpersonal skills

  • Ability to work with minimal supervision

  • Strong customer service skills

  • Experience with various software programs, Word, Excel, & PowerPoint

  • Ability to manage multiple tasks under specific time requirements

  • Strong interpersonal and communication skills, oral and written

  • Ability to read and disseminate information; reference materials, periodicals, etc.

  • Ability to stand/sit for long periods of time

  • Ability to operate park rides and attractions

  • Ability to help set up rides/equipment (as needed)

  • Ability to lift items of at least 35 lbs


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Possess good verbal skills and be able to communicate with the general public daily in a professional manner.

  • Flexible availability, including weekend, evening, and holiday hours.

Education level required for positions: High School Diploma. Advanced Degree not necessary but a plus.

Certificates/Licenses/Registrations: Must possess a valid Georgia Drivers License that is acceptable per Zoo Atlanta’s auto liability insurance carrier guidelines.

PHYSICAL DEMANDS: Be able to bend, walk, climb, sit and stand for extended periods of time. Must be able to lift 35 lbs. May be required to move/lift boxes.

WORK ENVIRONMENT: (Employee must be comfortable working in cold and hot weather conditions and work outside as needed).

MISC: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Experience and Skills: