Supervisor of Adult Volunteers

    • Job Tracking ID: 512699-684996
    • Job Location: Atlanta, GA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: May 21, 2019
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Zoo Atlanta Job Description

Job Title: Supervisor of Adult Volunteers

Posted: 5/2019

Department: Education

Reports to: Manager of Volunteer Programs

FLSA Status: Exempt

Job Status: Full-time

Job Purpose: The Supervisor of Adult Volunteers oversees all aspects of the Adult and Docent Volunteer Programs, from recruitment to training and ongoing records keeping. This position works as part of the Volunteer team to ensure all Zoo needs for volunteer support are met. In addition, this position works within the Public Programs team to assist with on-grounds programming and service area support. Key to this role is the understanding that volunteers play a critical role on Zoo Atlanta’s team by contributing their time and skills to all departments.


  • Essential Duties & Responsibilities:
    • Address questions, concerns, and disciplinary incidents as they arise
    • Communicate Zoo Atlanta policies to all volunteers and ensure adherence to the policies
    • Conduct all background screening for volunteers and maintain eligibility records
    • Maintain all data records associated with the volunteer program, including the volunteer database
      • Work closely with Marketing to advertise and recruit for Volunteer Programs
      • Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement
      • Other duties as assigned
  • Supervise and implement all aspects of the Adult & Docent volunteer program
  • Develop program plans with goals and objectives for program participants
  • Develop and implement evaluation of the program goals and objectives and innovate program as needed.
  • Design and implement necessary training for all adult volunteers, including initial orientation as well as continuing education opportunities
  • Assess volunteer’s skills and place volunteers based on the organization’s needs
  • Conduct annual performance evaluation of volunteer’s participation and performance
  • Work with service area staff to ensure that volunteers are adequately trained, supervised, and recognized
  • Work as part of the Volunteer team to ensure that all volunteer programs (Teens, Adults, J.O.E.Y., Hive, External Groups and Docents) are supported
  • Work closely with all zoo departments to provide volunteer support for daily as well as special zoo events
  • Oversee all programmatic materials, including uniforms, training materials and associated items as part of the volunteer habitat.
  • Create and manage Appreciation and Recognition Programs throughout the year
  • Plan and implement all volunteer communication, from weekly emails to quarterly meetings, ensuring accurate and efficient sharing of information.
  • Maintain Animal Handling status with Ambassador Animal department, to oversee Docent Animal Handlers
  • Support the Education Department’s public programs and other education needs


  • Knowledge:
    • Must possess strong leadership capabilities and the ability to motivate and encourage others
  • 2 years of volunteer coordination required
  • Previous experience in event planning
  • Strong awareness and appreciation of diversity
  • Must be comfortable interacting with the public and the ability to be sensitive and considerate to all people

  • Special skills and abilities:
  • Ability to be an effective team member and leader
  • Must possess excellent communication and writing skills
    • Must be able to exercise good judgment and discretion at all times
    • Multi-task oriented and must be comfortable working in a fast-paced work environment
    • Demonstrated public speaking and presentation skills
      • Interact with a high level of professionalism and be diplomatic in your approach to others.
      • Must be willing to participate in training sessions to learn more about the zoo, animals, activities, associations and special programs offered by Zoo Atlanta
      • Ability to interface professionally with all levels of volunteers, employees and guests
      • Computer skills including Microsoft Office, e-mail and database management (Zoo Atlanta uses Volgistics)
        • Should possess an appreciation of wildlife, environmental education and be in agreement with the philosophy and the mission of Zoo Atlanta.
        • Zoo Atlanta is open to the public 363 days out of the year, therefore, all positions at Zoo Atlanta may require employees to work weekends, holidays and evenings.

  • Driving Requirements: This position may require occasional driving, must possess a valid driving license.


  • Education level required for positions: Bachelor’s Degree in Education, Human Resources, Psychology or another related field.

  • Certificates/Licenses/Registrations:
    • Certified Volunteer Management (CVM) preferred
    • Certification in National Association for Interpretation (NAI) programs preferred

PHYSICAL DEMANDS: This position requires walking, sitting and standing for long periods of time.

WORK ENVIRONMENT: This position will spend approximately 50% outdoors and 50% indoors. This position will require frequent walking, occasional physical lift and carry 20 lbs, some bending. Must be comfortable working in inclement weather conditions.

MISC: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Zoo Atlanta is an EOE and provides a Smoke-free and Drug-free Work Environment

Experience and Skills:

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