Job Title: Guest Services Agent (Cashier)
Purpose: Responsible for collection of admissions fees and
donations, as well as distribution of maps and other promotional
materials: answers visitor questions and provides outstanding guest
Essential Duties and Responsibilities:
Operates a computer terminal and records discount information,
separately tracking each coupon or promotion.
Issues receipts to each guest and makes change.
Balances and clears terminal and counts all fees received for the day.
Greets all guests with a cheerful and helpful attitude, answers
questions, and provides information.
Keeps work station and surrounding area clean throughout the day.
The ticket booth is to be cleaned and restocked at the end of the
shift. Cleaning the booth will include but is not limited to
emptying trash, cleaning the windows and counters, and
sweeping/mopping the floor.
Reports to Security all suspicious-looking individuals trying to
enter Zoo grounds.
Must be aware that balloons, roller blades, roller skates, bikes,
skateboards, glass items, straws and lids are not permitted on Zoo
grounds. Guests must wear shoes at all times.
May be asked to carry small boxes. Some lifting, bending,
standing, and sitting will be part of the daily routine.
May occasionally be assigned to assist in other operational
departments such as Rides.
Must wear proper attire for the Admissions Department, including
name badge, Zoo uniform shirt and approved pants or shorts, shoes
and socks. Some work will be outdoors and will require the staff
member to dress accordingly.
Must become knowledgeable in the area of Zoo Memberships,
including selling Zoo Memberships to guests.
Ability to deal courteously with the public and Zoo staff and to
develop and maintain harmonious relationships with other employees.
Ability to efficiently complete work in prescribed manner
following a brief training period.
Ability to understand and follow oral and written instructions.
Ability to handle cash, credit cards and checks accurately.
Ability to keep records of coupons and other promotional materials.
Ability to make change and to perform simple arithmetic
calculations with accuracy and with reasonable speed.
Typing skills are required.
Sufficient education to demonstrate the ability to read
instructions and to perform elementary arithmetic calculations.
High school diploma
Zoo or hospitality industry-related experience or interest is a plus.
3 to 5 years of cashier work preferred.
Experience dealing with the public.
Experience with computers is preferred.
Driving Requirements: N/A
PHYSICAL DEMANDS: Long periods of standing or sitting
are required; staff member may be asked to lift small boxes with some
bending and stooping.
WORK ENVIRONMENT: (Employee is expected to work
outside 50% of the time and must be comfortable working in cold and
hot weather conditions.)
MISC: (This statement needs to be included on all jobs).
This job description is not intended to be all-inclusive.
Therefore, the employee may be required to perform other
reasonably related duties as assigned by the immediate supervisor
or other management. The company reserves the right to revise or
change job duties as business requirements dictate. It is mutually
agreed that this job description does not constitute a written or
implied contract of employment.
ZOO ATLANTA IS AN EEO EMPLOYER AND PROVIDES A DRUG-FREE WORKPLACE