Careers

Education Operations Assistant - Part time

    • Job Tracking ID: 512699-722043
    • Job Location: Atlanta, GA
    • Job Level: Mid Career (2+ years)
    • Level of Education: Any
    • Job Type: Part-Time/Regular
    • Date Updated: February 06, 2020
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Job Title: Education Operations Assistant

Department: Education

Reports to: Manager of Education Operations

FLSA Status: Non-Exempt

Job Status: Part-time

Job Purpose: The Education Operations Assistant supports the Manager of Education Operations and Education Operations Coordinator in providing efficient and professional customer service to all Education program participants. The position is the first line of communication for education and assist in coordinating all education program reservation details and logistics with customers.

JOB FACTORS:

  • Essential Duties & Responsibilities:
    • Performs general customer service and administrative duties: receives and responds to inquiries, concerns and complaints regarding programs, policies and/or personnel; attends meetings; assists customers; answers the telephone; prepares reports and correspondence; enters computer data, etc.
    • Processes all incoming school program requests and coordinates with registrants to schedule all school programs.
    • Provides support to guests registering online for all Education Programs.
    • Processes a variety of documentation associated with department operations, within designated timeframes and per established procedures.
    • Communicates with program supervisors, other employees, and other individuals as needed to coordinate program details or resolve problems.
    • Assists in sending post-program surveys.
    • Work directly with Admissions to help facilitate groups through the front gate, as needed
    • Assist with database management when necessary and ensure quality data entry.
    • Generate reports as needed for program marketing, management, as well as other Zoo needs
    • Assist with education events.
    • Work directly with Admissions to help facilitate groups through the front gate, as needed.
    • Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement
    • Any other miscellaneous projects or assignments assigned by Zoo Atlanta’s Education management team.
    • Demonstrated ability to organize and manage multiple projects/priorities.
    • Excellent interpersonal and communication skills.
    • Professionalism: sound judgment, ability to interact with all levels of staff and volunteers
    • Customer service attitude and skills: team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
    • Other duties as assigned by V.P. of Education or other education directors/managers/supervisors.

QUALIFICATIONS:

  • Minimum of two years experience with quality data entry
  • Knowledge of word processing and spreadsheets
  • Knowledge of Microsoft Office software (Outlook, Word, Excel, Power Point, Access, Exchange) is preferred
  • Knowledge of, or the ability to learn, a windows-based reservations system
  • Excellent computer skills required
  • * Creativity and enthusiasm
    • Excellent skills in customer service
    • Strong organizational and communication (oral and written) skills
    • * Strong teamwork and customer satisfaction skills are essential
    • * Flexible schedule, as some evening, weekend and holiday work required
      • Professional appearance and conduct
      • Must be able to perform duties in a busy, high-traffic office

EDUCATION:

  • Education Level Required: 2 years college preferred
  • Certificates/Licenses/Registrations: n/a

WORK ENVIRONMENT:

  • Must be able to lift and carry 20 lbs.
  • Must be able to work outdoors in all weather conditions.
  • Must be able to sit at a desk, view a computer screen and type for extended periods
  • Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
  • Extensive talking to guests on the telephone or in person
  • This position is Tuesday through Saturday

Note: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Experience and Skills: