Public Programs Coordinator

    • Job Tracking ID: 512699-769797
    • Job Location: Atlanta, GA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: April 27, 2021
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Job Title: Public Programs Coordinator

Department: Education

Reports to: Manager of Public Programs

FLSA Status: Exempt

Job Status: Full-time

Job Purpose: Zoo Atlanta’s Education Public Programs Team connects directly with Zoo guests to forge the human-animal bond and communicate the importance of Zoo Atlanta’s successful research and conservation programs. This position is primarily responsible for leading all Public Programs including in-person and virtual Interpretive Programs and Animal Immersion Programs, maintaining program equipment and materials, and coordination of daily interpretation and programs. This position directly reports to the Manager of Public Programs.



Essential Duties & Responsibilities:

  • Leading Animal Immersion Programs including Wild Encounters, Giraffe Feeding, and Virtual Animal Encounters.
  • Monitor and instruct guests during Giraffe Feeding, Wild Encounters, and Keeper for a Day and other Animal Immersion experiences to ensure compliance to all protocols for the safety of guests and animals.
  • Lead all Interpretive Programs including interpretive talks using a microphone, hands-on activities, stage presentations, Animal Awareness Days, Conservation Carts, Citizen Science, Zoo Seekers and more.
  • Leading Virtual Animal Encounters and any other virtual Public Programs.
  • Provide engaging interpretation at Zoo exhibits to inspire and empower a diverse audience of guests to take conservation actions.
  • Ensuring exhibit interpretation coverage by daily coordination of on-grounds interpretation schedule according to the needs of the Public Programs team.
  • Supporting the Public Programs Day Captain by conducting regular rounds of the Zoo to check needs for additional coverage, providing breaks to Exhibit Interpreters, and conducting guest crowd control as needed.
  • Inventory and organizations of Public Programs materials including interpretive activity supplies and PPE and communicating needs to the Public Programs Supervisors.
  • Maintain Public Programs equipment including tents, microphones and speakers.
  • Work with the Education Programs Coordinator to maintain the Education Department’s technology including, but not limited to iPads, iPhones, gimbals, laptops, and radios.
  • Support the Public Programs team in content creation for programming and interpretive resources.
  • Participate in the evaluation process for programs and exhibits.
  • Mentor Exhibit Interpreters in interpretive methods and techniques and support the Public Programs Supervisors in training of Exhibit Interpreters.
  • Manage cash and credit card transactions with Zoo guests at Twiga Terrace, Zoo Atlanta’s Giraffe Feeding platform, and for on-grounds Wild Encounter sales.
  • Participate as an active member of the Education team and represent the department on cross-departmental teams as assigned.
  • Maintain positive working relationship with project partners, staff, and volunteers including but not limited to Education, Operations, and Animal Management teams, volunteer interpreters, and Docents.
  • Assist with Zoo sponsored events, sometimes in early morning or evening hours.
  • Any other miscellaneous projects assigned by Zoo Atlanta’s Education management team.
  • Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement.
  • Zoo Atlanta is open to the public 363 days out of the year, therefore, all positions at Zoo Atlanta may require employees to work weekends, holidays and evenings.

Experience and Skills:



  • Minimum of 2 years of paid experience with interpretation, public speaking, formal or informal education in a zoological, museum, camp, school, non-profit or related setting.
  • Minimum of 1 year of paid experience working around animals.
  • Demonstrated knowledge of interpretive techniques and ability to apply in a zoological setting.
  • Demonstrated leadership capabilities.
  • Understanding of AZA-accredited institutions and related functions.
  • Flexible schedule as weekend, holiday, and some evening work are required.
  • Must be comfortable around all species, including birds, snakes, insects, and spiders.
  • Must be comfortable working with animal artifacts.
  • Extremely strong oral and written communication skills.
  • Very strong organizational, research, and editorial skills.
  • Experience working with children and families.
  • Experience handling cash and credit transactions preferred.
  • Comfortable with large crowd control situations and a focus on guest, animal, and staff safety.
  • Comfortable with interpretation using a microphone and speaker and large audiences.
  • Professional dress, appearance, and conduct.
  • Working knowledge of Microsoft Word, Excel, PowerPoint, and Internet Explorer.
  • Flexible schedule as weekend, holiday, and some evening work are required.


  • Education level required for positions: Bachelor’s degree preferred, majoring in Education, Communication, Interpretation, Biology, Zoology, Environmental Education, or related field

  • Certificates/Licenses/Registrations:

National Association for Interpretation Certification preferred.


  • Must be able to lift and carry 40 pounds .


  • Must be able to work outdoors in all weather conditions.


This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.