Careers

Guest Services Agent (Cashier)

    • Job Tracking ID: 512699-784879
    • Job Location: Atlanta, GA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Seasonal
    • Date Updated: November 04, 2021
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

Job Title: Guest Service Agent

Department: Admissions/Guest Services

Reports to: Supervisor, Admissions

FLSA Status: Non-Exempt

Job Status: Seasonal

Job Purpose: To provide an outstanding guest experience in the Admissions areas. Responsible for collection of admissions fees and donations, answer guest questions and provide recommendations, distribution of maps and other promotional materials, Membership sales, queue line management, and admission of Members and eTicket holders.

 

JOB FACTORS:

 

Essential Duties and Responsibilities:

 

  • Greets all guests with a cheerful and helpful attitude, answers questions, and provides accurate information.
  • Operates a computer terminal/processes Admissions transactions.
  • Issues receipts and makes change.
  • Balances and clears terminal and counts all fees received for the day.
  • Keeps workstation and surrounding area clean throughout the day. The ticket booth is to be cleaned and restocked at the end of the shift. Cleaning the booth will include but is not limited to emptying trash, cleaning the windows and counters, and sweeping/mopping the floor.
  • Reports to Security all suspicious-looking individuals trying to enter Zoo grounds.
  • Must be aware that balloons, roller blades, roller skates, bikes, skateboards, glass items, straws and lids are not permitted on Zoo grounds. Enforce rules.
  • May occasionally be assigned to assist in other operational departments such as Rides and Attractions, Membership and/or Guest Services.
  • Assist in other locations Queue line, Advance guest entry, Rides cashier, Treetop Trail cashier, and Scaly Slimy.

 

Experience and Skills:

QUALIFICATIONS:

  • 18 years or older
  • Must be able to handle cash, credit cards and checks accurately.
  • Must have at least 1 - 2 years’ experience in customer service. Previous cashier work preferred.
  • Must be able to communicate clearly with a variety of visitors of diverse backgrounds.
  • Must be friendly, outgoing, and approachable.
  • Must be able to make change and perform simple arithmetic calculations with accuracy and reasonable speed.
  • Typing skills are required.
  • Must be able to multi-task and pay close attention to details.
  • Must possess excellent problem-solving skills.
  • Must have the ability to keep records of coupons and other promotional materials.
  • Computer literacy required, including proficiency in Microsoft Office applications, with strength in Word and Excel. Experience working with databases desired.
  • Excellent communication skills, both verbal and written
  • Focus on providing an excellent guest experience.
  • Must be comfortable working in a fast-paced work environment.
  • Zoo Atlanta is open to the public 363 days out of the year; therefore, all positions at Zoo Atlanta may require employees to work some weekends, holidays, and evenings.
  • High School diploma/GED required.
  • Possess excellent communications skills and willingness to interact positively with Members, guests, and Zoo team member.

 

PHYSICAL DEMANDS: Must be able to lift 25 pounds. Some lifting, bending, standing, and sitting will be part of the daily routine.

 

WORK ENVIRONMENT:

  • Must be able to work outdoors in all kinds of weather as well as in an office environment.
  • Ability to work in and manage crowds.
  • Ability to work with children of all ages.
  • Ability to work in a fast-paced environment.

 

MISCELLANEOUS:

This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

 

Zoo Atlanta is an Equal Opportunity Employer and provides a Smoke-free and
Drug-free Work Environment.