Ropes Course Operator

    • Job Tracking ID: 512699-784882
    • Job Location: Atlanta, GA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Seasonal
    • Date Updated: October 12, 2021
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

Job Title: Ropes Course Attendant

Department: Attractions

Reports to: Rides and Attractions Manager

FLSA Status: Non-Exempt

Job Status: Seasonal

Job Purpose: To provide a safe and enjoyable experience to Zoo Atlanta’s Members and guests on Treetop Trail, Zoo Train, Endangered Species Carousel, Safari Slide and rock wall. ________________________________________________________


Essential Duties and Responsibilities:

  • Responsible for maintaining the highest level of safety in the work area through staff training and implementation of safety protocols and procedures
  • Outfit all participants by choosing the correct size harness and make the needed adjustments to fit their body.
  • Conduct participant pre-loading checks according to RCI guidelines
  • Properly load and unload participants onto the course according the RCI guidelines
  • Complete transactions securely and accurately, and compile daily end-of-day accounting paperwork
  • Complete a variety of paperwork correctly and with an emphasis on detail
  • Assist Lead with inventory management
  • Attend mandatory training
  • Must be willing to work holidays, weekends and Zoo Atlanta events as needed
  • Maintain positive working relationships and communication with all Zoo Atlanta staff
  • Must be willing to support Zoo Atlanta’s Vision, Mission and Values
  • Any other miscellaneous projects/assignment assigned by Zoo Atlanta’s Management Team.
  • Must also be able to safely and efficiently operate all Tier II rides & attractions which include the Endangered Species Carousel, rock wall, Safari Slide, and Zoo Train.

Experience and Skills:


  • 17 years or older
  • 100% attendance of RCI training session and successful completion of written and practical tests
  • Ability to understand and use a harness properly
  • Comfortable being in close proximity to people of all ages and genders
  • Must have at least 1 - 2 years’ experience in customer service
  • Previous climbing/high ropes course experience preferred
  • Must be able to handle cash and credit card purchases accurately and keep customer information secure in a fast-paced environment
  • Must be able to communicate clearly with a variety of visitors of diverse backgrounds
  • Must be friendly, outgoing and approachable
  • Must be able to multi-task and pay close attention to details
  • Must possess excellent problem-solving skills
  • Computer literacy required, including proficiency in Microsoft Office applications, with particular strength in Word and Excel. Experience working with databases desired
  • Excellent communication skills, both verbal and written
  • Focus on providing an excellent guest experience
  • Must be comfortable working in a fast-paced work environment
  • Zoo Atlanta is open to the public 363 days out of the year; therefore, all positions at Zoo Atlanta may require employees to work some weekends, holidays and evenings.
  • Possess excellent communications skills and willingness to interact positively with guests and zoo staff

Certificates/Licenses/Registrations - Successful completion of RCI training session (Training will be provided by Zoo Atlanta after hire. Employment is contingent on successful completion of training courses and documented hours.)

Driving Requirements: Valid Driver’s License in good standing required

PHYSICAL DEMANDS: Capabilities to bend, stoop, climb and stand for up to 8 hours at a time. Must be able to lift 50 lbs. Ability to insert and remove the puck of the slider assembly into and out of the overhead track. Ability to wear an RCI approved harness. Comfortable working up to 30+ feet above the ground. Completion of HPE (Human Performance Evaluation) required.


  • Most work will be outdoors in all kinds of weather; must also have ability to work in an office environment
  • Ability to work in and manage crowds
  • Ability to work with children of all ages
  • Ability to work in a fast-paced environment


This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Zoo Atlanta is an Equal Opportunity Employer and provides a Smoke-free and
Drug-free Work Environment.