Desktop Support Technician - Entry Level

    • Job Tracking ID: 512699-792562
    • Job Location: Atlanta, GA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: October 12, 2021
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

Job Title: Desktop Support Technician Position Dated: September 2021

Department: IT Job Status: Full Time

Reports to: Sr. Director, Information Technology

Description: Primary responsibilities are installing, supporting, and maintaining Zoo Atlanta computer systems. This includes installing, diagnosing, repairing, maintaining and upgrading all Zoo Atlanta hardware and equipment while ensuring optimal workstation performance. Provide end-user assistance to help to solve user reported problems by troubleshooting problems areas (in person, by telephone, or via work order) in a timely fashion.


  • Prompt response to customer support requests, providing technical assistance and active engagement within the support ticketing system.
  • Support users on IT supplied systems and solutions including but not limited to Microsoft Windows, Microsoft Office, Gateway Galaxy, Adobe Creative Cloud, Blackbaud Raiser’s Edge, Financial Edge.
  • Adheres to response guidelines and monitors ticket queues.
  • Working knowledge of networking tools and concepts: LAN, WAN, VPN, Routers, Switches, Firewalls, VLANs, 802.11 wireless, TCP/IP, DNS
  • Performs laptop/desktop and software installations in accordance with corporate standards - responsible for hardware installs, documentation, user training, and other general helpdesk functions.
  • Install, Maintain, Repair printing systems including: Standard Network Multifunction Printers (MFP), Ticket (Boca) Membership (Evolis), Point of Sales (Epson).
  • Install, configure and support Mitel VoIP phone handsets, conference phones, etc.
  • Responsible for moving computers when needed, maintaining fixed asset records for new, retiring or moved computers, maintaining equipment inventory, and performing hardware and software audits.
  • Assist with support and rollout of IT projects which may include equipment upgrades, software upgrades, system upgrades, systems hardening, cyber security and other projects as required.
  • Perform post-resolution follow-ups to help requests.

Experience and Skills:


  • Proven track record of success resolving network, hardware, software issues.
  • Excellent communication and interpersonal skills.
  • Demonstrate commitment and ownership to pursue resolution to client requests.
  • Outstanding customer service skills and an ability to work with all levels of management
  • Windows desktop experience (Windows 10 and prior) within in an Active Directory environment and expertise with a variety of desktop applications including MS Office.
  • Must be able to take direction, manage priorities, and perform tasks with minimal supervision.
  • Must possess high attention to detail and keen aptitude for technology along with willingness to take on new challenges

Non-Technical Qualifications:

  • High school diploma required
  • 2 or 4-year degree in Computer Science or related field is a plus
  • Must be able to pass a criminal background check and drug test
  • Must have effective oral and written communication skills
  • Ability to work with little or no supervision
  • Must have excellent organizational skills
  • Must be able to prioritize tasks to meet deadlines
  • Must be able to work in a team environment
  • Zoo Atlanta is open to the public 363 days out of the year, therefore, all positions at Zoo Atlanta may require employees to work some weekends, holidays and evenings
  • Support of Zoo Atlanta’s Vision, Mission, and Values


Driving Requirements: Valid Georgia Driver’s License

Physical Demands: Ability to lift up to 50 lbs.

Work Environment: Office environment and park

MISC: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Zoo Atlanta is and EOE and provides a Smoke-free and Drug-free Work Environment



Medical/Dental/Vision/403B/Tuition Reimbursement/Paid Time Off