Community Engagement Program Supervisor

    • Job Tracking ID: 512699-828542
    • Job Location: Atlanta, GA
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: August 18, 2022
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

Who we are: Located just minutes from downtown, Zoo Atlanta is the oldest and one of the most respected cultural destinations in the Southeast’s largest and most vibrant city. Culture, dining, nightlife, and famously eclectic neighborhoods, not to mention a temperate climate year-round, attract a growing number of newcomers to the one-and-only Atlanta.

As an organization, Zoo Atlanta’s points of pride include being one of only three zoos in the U.S. to house giant pandas; home of one of North America’s largest populations of great apes; and a longtime reputation for excellence in the care and study of reptiles and amphibians. Our mission sets us apart, and every day at Zoo Atlanta is an opportunity for discovery, a chance to contribute to conservation, and a way to make a difference in the lives of the people of our community.

What we offer: As a workplace, Zoo Atlanta is very proud of a commitment to diversity and inclusion and a competitive compensation and benefits package. Benefits include but are not limited to outstanding medical coverage and 403b retirement program match; vacation time buy and sell; professional development training; paid time off for community volunteering; and more.

  • Medical, Dental, Vision, Life, and other supplemental insurance
  • Retirement Savings Plan (403b) with employer match after 12 months of service
  • Paid time off includes vacation, sick and personal days plus holidays
  • Tuition assistance program
  • Employee Assistance Program
  • Employee short term and long-term disability insurance paid for by Zoo Atlanta
  • Opportunities for professional development paid for by Zoo Atlanta
  • Local discounts and free admission to partnering attractions
  • Complimentary family Zoo membership
  • Discounted pricing on individual and family education programs, such as Safari Camp, Twilight Trek, NightCrawler, Survival Safari, and much more!
  • Join the standby list for free behind-the-scenes encounters with elephants, lemurs, giant pandas, aldabra tortoises!

Who you are:
The Community Engagement Program Supervisor advances the mission of Zoo Atlanta through the coordination, development, implementation and evaluation of educational programs for youth, family, and other audiences within the metro Atlanta area community. These programs include but are not limited to the year-round Safari camp programs, afterschool programs, onsite and offsite programs, and community outreach events. These programs utilize an interactive STEM-based curriculum that highlights Zoo Atlanta’s work to conserve wildlife and wild places; how to protect our environment; and how every person can make a difference in these areas. This position additionally oversees all educational marketing events as they pertain to education visibility and engagement within the community. This individual is an active member of the education team, responsible for training, scheduling, supervising, and evaluating program instructors, interns, and volunteers, as well as representing education on necessary cross departmental teams.

J ob Title: Community Engagement Program Supervisor

Department: Education

Reports to: Manager of School & Family Programs

FLSA Status: Exempt

Job Status: Full-time


Essential Duties & Responsibilities: 

Program Development

  • Develop, plan, implement and evaluate all community-based programming that highlights Zoo Atlanta’s work and supports/enhances other organizations programming.
  • Develop and foster relationships with community organizations to broaden Zoo Atlanta’s scope and access within metro Atlanta.
  • Serve as member of Zoo Atlanta’s Diversity Committee and contribute to Zoo Atlanta’s Strategic Plan for Community Engagement.
  • Represent Zoo Atlanta and the Education Department at off-site events such as marketing events, festivals, and community events.
  • Develop, plan, implement and evaluate all Safari Camp programs. This includes the creation of new programs as well as the revision and expansion of existing programs.
  • Purchase and prepare program materials and supplies while maintaining budget.
  • Develop all necessary program materials, i.e. pre-and post-program materials for participants
  • Hire, train, schedule and supervise educators, interns, and volunteers.
  • Monitor the performance of program staff and volunteers and provide timely feedback.
  • Manage budgets in collaboration with the Manager of School and Family Programs.
  • Oversee all program logistics including, but not limited to - contacting program participants, monitoring program registration, reviewing surveys and preparing quarterly reports, and inputting instructor payroll.
  • Willing to teach all programs and serve as backup instructor for other education programs.
  • Attain and maintain Zoo Atlanta Animal Handling certification.
  • Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement.
  • Any other miscellaneous projects/assignment assigned by Zoo Atlanta’s Education Management Team.

Experience and Skills:


  • 5 years of facilitating informal/formal education programs required
  • Minimum 1 year experience developing informal learning programs
  • 2 years of program coordination experience required
  • Must possess strong leadership capabilities and the ability to motivate and encourage others.
  • Previous experience supervising staff preferred
  • Experience managing a budget preferred
  • Excellent oral communication skills required
  • Must be comfortable interacting with the public and the ability to be sensitive and considerate to all people
  • Bilingual in conversational Spanish preferred
  • Superior customer service skills
  • Excellent organizational skills and attention to detail
  • Must be comfortable interacting with the public and the ability to be sensitive and considerate to all people
  • Ability to pass background check
  • Zoo Atlanta is open to the public 363 days out of the year, therefore, all positions at Zoo Atlanta may require employees to work some weekends, holidays and evenings.


EDUCATION: Bachelor’s degree in education, zoology, biology, psychology, or related field



  • First Aid/CPR Certification preferred


Driving Requirements:

  • Must have a valid Georgia driver’s license



Must be able to repeatedly lift and/or push 50 pounds


WORK ENVIRONMENT: Must be available to work on occasional weekends, evenings, and holidays. Peak work periods: (School breaks: Winter, Spring and Summer vacation). May be expected to work outside more than 50% of the time - must be comfortable working in all weather conditions.


MISC: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.


Zoo Atlanta is an EOE and provides a Smoke-free and Drug-free Work Environment