Careers

Education Operations Assistant (part-time)

    • Job Tracking ID: 512699-829958
    • Job Location: Atlanta, GA
    • Job Level: Student/Internship
    • Level of Education: Any
    • Job Type: Part-Time/Regular
    • Date Updated: September 07, 2022
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
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Job Description:

Zoo Atlanta lives by the phrase, "a fun place to work and play," and is unique among workplaces in that our heart and soul is the daily care of more than 1,000 animals from around the world. Where else in the city can you go to work alongside giant pandas, gorillas, elephants, and many more? Our mission sets us apart, and every day at Zoo Atlanta is an opportunity for discovery, a chance to contribute to conservation, and a way to make a difference in the lives of the people of our community

Job Perks (Seasonal and Part-Time):

As an Education Operations team member, you will enjoy a fun fast paced environment and great teammates as well as:

  • Retirement Savings Plan (403b)
  • Employee Assistance Program
  • FREE park admission for family and friends
  • Discounted pricing on individual and family education programs, such as Safari CampTwilight TrekNightCrawlerSurvival Safari, and much more!
  • Join the standby list for free behind-the-scenes encounters with elephants, lemurs, giant pandas, aldabra tortoises!
  • 50% off Zoo Atlanta memberships. Gift up to 5 others with 50% off Zoo membership.
  • Park discounts on food, gift shop merchandise, etc.
  • Local discounts and free admission to partnering attractions, such as the Georgia Aquarium, Dollywood, and more!

Job Title: Education Operations Assistant

Department: Education

Reports to: Manager of Education Operations

FLSA Status: Non-Exempt

Job Status: Part-time

Job Purpose:

The Education Operations Assistant supports the Manager of Education Operations and Education Operations Coordinator in providing efficient and professional customer service to all Education program participants. The position is the first line of communication for education and assist in coordinating all education program reservation details and logistics with customers.

JOB FACTORS:

Essential Duties & Responsibilities:

  • Performs general customer service and administrative duties: receives and responds to inquiries, concerns and complaints regarding programs, policies and/or personnel; attends meetings; assists customers; answers the telephone; prepares reports and correspondence; enters computer data, etc.
  • Supports processing incoming school program requests.
  • Provides support to guests registering online for all Education Programs.
  • Communicates with program supervisors, other employees, and other individuals as needed to coordinate program details or resolve problems.
  • Assists in sending post-program surveys to all program participants.
  • Assists with acquiring and filing all digital program liability waivers.
  • Work directly with Admissions to help facilitate groups through the front gate, as needed
  • Assist with database management when necessary and ensure quality data entry.
  • Generate reports as needed for program marketing, management, as well as other Zoo needs
  • Assist with education events.
  • Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement
  • Any other miscellaneous projects or assignments assigned by Zoo Atlanta’s Education management team.
  • Demonstrated ability to organize and manage multiple projects/priorities.
  • Excellent interpersonal and communication skills.
  • Professionalism: sound judgment, ability to interact with all levels of staff and volunteers
  • Customer service attitude and skills: team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
  • Other duties as assigned by V.P. of Education or other education directors/managers/supervisors.

Experience and Skills:

QUALIFICATIONS:

  • Minimum of two years experience with quality data entry
  • Knowledge of word processing and spreadsheets
  • Knowledge of Microsoft Office software (Outlook, Word, Excel, Power Point, Access, Exchange) is preferred
  • Knowledge of, or the ability to learn, a windows-based reservations system
  • Excellent computer skills required
  • Creativity and enthusiasm
  • Excellent skills in customer service
  • Strong organizational and communication (oral and written) skills
  • Strong teamwork and customer satisfaction skills are essential
  • Flexible schedule, as some evening, weekend and holiday work required
  • Professional appearance and conduct
  • Must be able to perform duties in a busy, high-traffic office

EDUCATION:

  • Education Level Required: 2 years college preferred
  • Certificates/Licenses/Registrations: n/a

WORK ENVIRONMENT:

  • Must be able to sit at a desk, view a computer screen and type for extended periods
  • Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
  • Extensive talking to guests on the telephone or in person
WORK SCHEDULE:
  • This is a part-time position. Availability to work 20-24 hours per week is strongly preferred
  • This is primarily a weekday position. Weekend work will be very rare and occasional.
  • Must be available to come in the office 3 days per week (either whole day or partial day, times are flexible)

Note: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.