Security Operator (full-time, benefitted)

    • Job Tracking ID: 512699-830375
    • Job Location: Atlanta, GA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: September 20, 2022
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
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Job Description:

Job Title: Security Operator

Department: Loss Prevention

Status: Full-time (2nd shift, 3 PM to 11 PM, Sunday-Thursday)

Reports to: Manager of Security Operations

Starting pay: $13.77-$17.34 per hour or higher, depending on experience

Who we are: Located just minutes from downtown, Zoo Atlanta is the oldest and one of the most respected cultural destinations in the Southeast’s largest and most vibrant city. Culture, dining, nightlife, and famously eclectic neighborhoods, not to mention a temperate climate year-round, attract a growing number of newcomers to the one-and-only Atlanta.

As an organization, Zoo Atlanta’s points of pride include being one of only three zoos in the U.S. to house giant pandas; home of one of North America’s largest populations of great apes; and a longtime reputation for excellence in the care and study of reptiles and amphibians. Our mission sets us apart, and every day at Zoo Atlanta is an opportunity for discovery, a chance to contribute to conservation, and a way to make a difference in the lives of the people of our community.


What we offer: As a workplace, Zoo Atlanta is very proud of a commitment to diversity and inclusion and a competitive compensation and benefits package. Benefits include but are not limited to outstanding medical coverage and 403b retirement program match; vacation time buy and sell; professional development training; paid time off for community volunteering; and more.

Perks for this full-time position include:

  • Medical, Dental, Vision, Life, and other supplemental insurance
  • Retirement Savings Plan (403b) with employer match after 12 months of service
  • Paid time off includes vacation, sick and personal days plus holidays
  • Tuition assistance program
  • Employee Assistance Program
  • Employee short term and long-term disability insurance paid for by Zoo Atlanta
  • Opportunities for professional development paid for by Zoo Atlanta
  • Local discounts and free admission to partnering attractions
  • Complimentary family Zoo membership
  • Discounted pricing on individual and family education programs, such as Safari CampTwilight TrekNightCrawlerSurvival Safari, and much more!
  • Join the standby list for free behind-the-scenes encounters with elephants, lemurs, giant pandas, aldabra tortoises!


Who you are: The Security Operator completes day to day duty assignments under the supervision of the Security Manager. The Security Operator is an essential operating position(s) and as such, may be required to remain on and/or report for duty during declared emergencies or when necessary to support operational needs. Declared emergencies will be defined by the Director of Security and Safety or appropriate manager. In addition, Operators must be capable and willing to serve as a member of Zoo Atlanta’s Specialized Emergency Response Team (S.E.R.T.).

How to apply: Please apply directly on the Zoo Atlanta Careers website at


Essential Duties & Responsibilities:

  • In the absence of security supervision, communicate and work with Zoo Management.
  • Reinforce security procedures, and safety policies
  • Operate and monitor security equipment on a daily basis which includes CCTV, radio equipment and phone systems
  • Dispatch security personnel and provide direction in both regular duties and emergency events
  • Patrol Zoo Atlanta in accordance with security procedures
  • Check for unsafe conditions, hazards, unlocked doors, and security violations
  • Report safety concerns, security breaches, fire hazards, water leaks and unusual circumstances both verbally and in writing
  • Write detailed reports of Zoo related incidents
  • Investigate reported accidents, crimes, etc. by interviewing and obtaining statements of victims, witnesses, suspects and concerned parties
  • Perform required medical emergency functions; administering aid and interact with emergency medical services, fire personnel, and on-site EMT’s.
  • Operate security vehicle as needed
  • Assist with equipment inventory and/or inspection procedures as directed
  • Attend meetings, seminars, and training sessions as required
  • Maintain high visibility throughout Zoo property
  • Cooperate with all law enforcement agencies
  • Provide timely notification of serious events and incidents to the Security Leadership
  • Assist guests and employees with questions or concerns
  • Perform other miscellaneous duties and functions as assigned by security management staff
  • Represent Zoo Atlanta in a professional and courteous manner

Experience and Skills:


  • Oral and written communications skills.
  • Excellent customer service and public relations skills.
  • Computer experience
  • Be familiar with Microsoft software.
  • Able to work in a team environment.
  • Flexible availability, including weekend, evening, and holiday hours, and rotating shifts.
  • Ability to sit and monitor CCTV systems for periods of time


Education and experice level required for positions:

  • High School Diploma. Advanced Degree preferred but not required.
  • Experience in customer service, hospitality
  • 1 year experience as a dispatcher, Rover or other similar environment preferred but not required.


Certificates/Licenses/Registrations: Must possess a valid Georgia Driver’s License and satisfactory motor vehicle record per Zoo Atlanta’s auto liability insurance carrier guidelines.


PHYSICAL DEMANDS: Be able to sit, stand and walk for extended periods of time. Must be able to lift 50 lbs.


WORK ENVIRONMENT: (Employee must be comfortable working outside for extended periods.)


WORK SCHEDULE: 2nd shift, 3:00 PM to 11:00 PM, Sunday to Thursday



This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Zoo Atlanta is an EOE and provides a Smoke-free and Drug-free Work Environment