Careers

Security Patrol (full-time, benefitted)

    • Job Tracking ID: 512699-834286
    • Job Location: Atlanta, GA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: October 14, 2022
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
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Job Description:

Job Title: Security Patrol

Department: Loss Prevention

Status: Full-time

Reports to: Manager of Security Operations

Schedule: Various, four-day work week (Four 10-hour shifts, see core hours below)


Who we are: Located just minutes from downtown, Zoo Atlanta is the oldest and one of the most respected cultural destinations in the Southeast’s largest and most vibrant city. Culture, dining, nightlife, and famously eclectic neighborhoods, not to mention a temperate climate year-round, attract a growing number of newcomers to the one-and-only Atlanta.

As an organization, Zoo Atlanta’s points of pride include being one of only three zoos in the U.S. to house giant pandas; home of one of North America’s largest populations of great apes; and a longtime reputation for excellence in the care and study of reptiles and amphibians. Our mission sets us apart, and every day at Zoo Atlanta is an opportunity for discovery, a chance to contribute to conservation, and a way to make a difference in the lives of the people of our community.


What we offer: As a workplace, Zoo Atlanta is very proud of a commitment to diversity and inclusion and a competitive compensation and benefits package. Benefits include but are not limited to outstanding medical coverage and 403b retirement program match; vacation time buy and sell; professional development training; paid time off for community volunteering; and more.

Perks for this full-time position include:

  • Medical, Dental, Vision, Life, and other supplemental insurance
  • Retirement Savings Plan (403b) with employer match after 12 months of service
  • Paid time off includes vacation, sick and personal days plus holidays
  • Tuition assistance program
  • Employee Assistance Program
  • Employee short term and long-term disability insurance paid for by Zoo Atlanta
  • Opportunities for professional development paid for by Zoo Atlanta
  • Local discounts and free admission to partnering attractions
  • Complimentary family Zoo membership
  • Discounted pricing on individual and family education programs, such as Safari CampTwilight TrekNightCrawlerSurvival Safari, and much more!
  • Join the standby list for free behind-the-scenes encounters with elephants, lemurs, giant pandas, aldabra tortoises!


Who you are: Under the supervision of the Security Manager, complete day to day work assignments to include, but not limited to, patrolling Zoo Atlanta grounds. Security Patrols are essential operating position(s) and as such, may be required to remain on and/or report for duty during declared emergencies or when necessary to support operational needs. Declared emergencies will be defined by the Director of Security or appropriate manager. In addition, security officers must be capable and willing to serve as a member of Zoo Atlanta’s Specialized Emergency Response Team (S.E.R.T.).


How to apply: Please apply directly on the Zoo Atlanta Careers website at www.zooatlanta.org/careers


Essential Duties & Responsibilities:

  • Patrol Zoo Atlanta in accordance with security procedures
  • Check for unsafe conditions, hazards, unlocked doors, and security violations
  • Report safety concerns, security breaches, fire hazards, water leaks and unusual circumstances both verbally and in writing
  • Write detailed narrative reports
  • Investigate incidents, accidents, crimes, etc. by interviewing and obtaining statements of victims, witnesses, suspects and concerned parties.
  • Operate security vehicle as needed
  • Assist in inventory or inspection procedures as directed
  • Monitor security radio channels and communicates effectively
  • Attend meetings, seminars, and training sessions as required
  • Maintain high visibility by patrolling
  • Respond to emergency situations requiring security assistance
  • Answer questions and assist guests and employees
  • Reinforce security procedures, and safety policies
  • Escort cashiers and other employees to venues throughout the park in a conscientious and timely manner
  • Monitor access control to critical areas including security building, administration building, and perimeter access gates.
  • Represent Zoo Atlanta in a professional and courteous manner.
  • Capable of operating security equipment, i.e., CCTV, IMS effectively
  • Be familiar and proficient with the Emergency Procedure Manual.
  • Be familiar and knowledgeable of the Emergency Notification List.
  • Be familiar and knowledgeable of the Zoo Atlanta Policies.
  • Review pass-on information and update staff as needed.
  • Miscellaneous duties, functions, special projects as assigned
  • Complete all other duties as assigned by security management staff.

Experience and Skills:

Knowledge/Skills/Abilities:

  • Must be able to communicate with employees and guests proficiently and professional.
  • Good oral and written communications skills.
  • Excellent customer service and public relations skills.
  • Computer experience
  • Be familiar with Microsoft software.
  • Able to work in a team environment.
  • Flexible availability, including weekend, evening, and holiday hours, and rotating shifts.
  • Must have a valid Georgia driver’s license and a good MVR.
  • Ability to sit and monitor CCTV systems for periods of time

Education and experience level required for positions:

  • High School Diploma. Degree preferred but not required.
  • Experience in customer service, hospitality
  • 1 year experience as a security officer other similar position preferred.

Certificates/Licenses/Registrations: Must possess a valid Georgia Driver’s License that is acceptable per Zoo Atlanta’s auto liability insurance carrier guidelines.


PHYSICAL DEMANDS: Be able to sit, stand and walk for extended periods of time. Must be able to lift 50 lbs.


WORK ENVIRONMENT: (Employee must be comfortable working outside for extended periods.)


WORK SCHEDULE: 

  • Four 10-hour shifts per week 
  • Shift times vary. The core hours are 7 AM - 5 PM and/or 10 AM - 6 PM
  • May work different shift times within the same week (for example, 7a - 5p on Monday and 10a - 6p on Tuesday)


MISC: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.