Security Supervisor (Thu - Mon 10 AM - 6 PM)

    • Job Tracking ID: 512699-859786
    • Job Location: Atlanta, GA
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: July 13, 2023
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

Job Title: Security Supervisor

Department: Loss Prevention

Reports to: Security Manager

FLSA Status: Exempt

Job Status: Full-time

Schedule: Thursday, Friday, Saturday, Sunday, and Monday

(Core Hours 10am - 6pm, *subject to changes).

Who we are: Located just minutes from downtown, Zoo Atlanta is the oldest and one of the most respected cultural destinations in the Southeast’s largest and most vibrant city. Culture, dining, nightlife, and famously eclectic neighborhoods, not to mention a temperate climate year-round, attract a growing number of newcomers to the one-and-only Atlanta.

As an organization, Zoo Atlanta’s points of pride include being one of only three zoos in the U.S. to house giant pandas; home of one of North America’s largest populations of great apes; and a longtime reputation for excellence in the care and study of reptiles and amphibians. Our mission sets us apart, and every day at Zoo Atlanta is an opportunity for discovery, a chance to contribute to conservation, and a way to make a difference in the lives of the people of our community.

What we offer: As a workplace, Zoo Atlanta is very proud of a commitment to diversity and inclusion and a competitive compensation and benefits package. Benefits include but are not limited to outstanding medical coverage and 403b retirement program match; vacation time buy and sell; professional development training; paid time off for community volunteering; and more.

Perks for this full-time position include:

  • Medical, Dental, Vision, Life, and other supplemental insurance
  • Retirement Savings Plan (403b) with employer match after 12 months of service
  • Paid time off includes vacation, sick and personal days plus holidays
  • Tuition assistance program
  • Employee Assistance Program
  • Employee short term and long-term disability insurance paid for by Zoo Atlanta
  • Opportunities for professional development paid for by Zoo Atlanta
  • Local discounts and free admission to partnering attractions
  • Complimentary family Zoo membership
  • Discounted pricing on individual and family education programs, such as Safari CampTwilight TrekNightCrawlerSurvival Safari, and much more!
  • Join the standby list for free behind-the-scenes encounters with elephants, lemurs, giant pandas, aldabra tortoises!

Who you are: Under the supervision of the Security Manager the Security Supervisor carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. In the absence of a Security Manager, the Security Supervisor will oversee shifts. This position is an essential operating position(s) and as such, may be required to remain on and/or report for duty during declared emergencies or when necessary to support operational needs. Declared emergencies will be defined by the Director of Security Operations or appropriate manager.

How to apply: Please apply directly on the Zoo Atlanta Careers website at


  • Must be willing to work holidays, weekends, and evenings.
  • Respond immediately to open shifts; able to work extended hours.
  • Provide direction on assigned shift to enforce security/safety programs and ensure posts orders are followed, established patrols are completed, and reports and logs are filed daily and weekly.
  • Assist in creating and managing work schedules.
  • Assists in the training of security officers and review of post orders ensuring officers have competent knowledge of assignments.
  • Communicate with manager daily and weekly regarding officer’s performance, security, and safety issues.
  • Prepares, files, and submits various reports as required.
  • Assists the Manager in delegating work, responsibility,
  • Assist with Investigations, incidents, and other unlawful activities.
  • Inspects and evaluates security officers for appearance, alertness, and proper performance.
  • Communicate company policies and procedures to all staff.
  • Inspect and security equipment used by the security officers.
  • Conduct briefings during shifts to inform officers of pertinent information regarding ZA.
  • Responds to alarms and dispatch calls; decides what actions to take based on situation, facts known and position limitations.
  • Perform routine patrols and escort duties when needed.
  • Document any irregularities on daily shift reports, incident reports, violation reports, injury forms and if necessary, work orders.
  • Serve as department representative for Zoo events.
  • Collaborate with event partners to ensure security standards are met or exceeded.
  • Performs other job-related duties as assigned by manager or higher.

Experience and Skills:


  • 5 yrs. of experience in security, military, or other public security experience
  • 3 years of supervisory experience within the past 5 years.

Special skills and abilities:

  • Proficient with Microsoft Word and Excel. Good communication skills (both verbal and written), and excellent interpersonal skills.
  • Must be flexible with excellent public relations skills.


  • Requires a High School Diploma or the equivalent. Degree preferred but not required.
  • Must pass all applicable background checks, pre-employment testing, and criminal history.


  • Must have a valid GA driver’s license and good MVR. All employees that drive Zoo vehicles/carts/operate a Ride (train, carousel, etc) must consent to a MVR verification that is acceptable per Zoo Atlanta’s auto liability insurance carrier’s guidelines to perform this function).

PHYSICAL DEMANDS: Must be able to lift 50+ lbs.

WORK ENVIRONMENT: Ability to work outdoors in inclement weather. Employee is expected to work outside more than 50% of the time, must be comfortable working in cold and hot weather conditions.

MISC: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Zoo Atlanta is and EOE and provides a Smoke-free and Drug-free Work Environment