Job Description:
Job Purpose: The Interpretive Programs team advances
Zoo Atlanta’s mission by providing engaging experiences that connect
our guests to our conservation and research initiatives, our animal
ambassadors, and wildlife and wild places through effective
interpretation. We empower and inspire guests to take conservation
actions to create a better world in which wildlife and humans can
flourish together. As a part of the Interpretive Programs Team, the
Exhibit Interpreter III position is primarily responsible for
facilitating all Animal Immersion Programs, the Giraffe Feeding
experience, and conducting informal interpretation and programs
Onsite. This position directly reports to the Animal Immersion
Programs Supervisor.
Essential Duties & Responsibilities
Exhibit Interpreter III Specific
- Facilitate all Animal Immersion Programs and provide an enjoyable
experience that includes interpretation and safe interactions
between animals and guests. Programs include, but are not limited
to, Wild Encounters and Giraffe Feeding.
- Manage cash and credit card transactions with Zoo guests at Twiga
Terrace, Zoo Atlanta’s Giraffe Feeding area, and elsewhere
on-grounds as program needs dictate.
- Assist in leading Exhibit Interpreter and program orientations,
trainings, and mentorship once proficient in programming.
- Model appropriate behavior and professionalism and be a resource
to other Exhibit Interpreters.
Exhibit Interpreter Responsibilities
- Proactively engage guests in interpretive, educational
experiences, including informal interpretation, theater stage
presentations, interactive Conservation Carts, story book readings
and other activities.
- Raise awareness of conservation issues and empower a diverse
audience of guests to take action, through interpretation.
- Perform formal presentations to large crowds using a microphone.
- Move large groups of guests through various animal habitat viewing
areas by leading and providing crowd control for up to 60 guests at
a time.
- Provide animal ambassador experiences, when appropriate, as part
of programming. This includes ensuring the safety of all guests and
animals during experiences.
- Must complete and maintain animal ambassador handling status, per
Zoo Atlanta animal ambassador handling policies.
- Provide excellent guest service at animal habitats to ensure a
positive viewing experience for all.
- Maintain positive professional relationships with staff,
volunteers, and guests.
- Commitment to learn and master all content and skills needed to
provide quality interpretation and programming to Zoo guests,
including review and staying up to date on relevant Zoo information
through correct, current, and approved sources.
- Assist in the organization and maintenance of educational
materials as needed.
- Must attend all Zoo Atlanta mandatory training (i.e., customer
service training) as well as team meetings and workshops.
- Assist with Zoo sponsored events, sometimes in the early morning
or evening hours.
- Any other miscellaneous projects assigned by Zoo Atlanta’s
Education management team.
- Must be willing to support Zoo Atlanta’s Vision, Mission and
Values statement.
- Zoo Atlanta is open to the public 363 days out of the year,
therefore, all positions at Zoo Atlanta may require employees to
work weekends, holidays, and evenings.
- Flexible schedule as weekends, holidays, and some evenings are required
- Availability: 3 days per week minimum availability required. At
least one consistent weekend day required. Sundays preferred.
- Bilingual in conversational Spanish desired.